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	<title>Digital Marketing Agency In Epsom, Surrey | Fingo Marketing</title>
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		<title>Webinar Recording &#038; Insights: Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era</title>
		<link>https://www.fingo.co.uk/news-and-insights/webinar-recording-insights-search-has-changed-what-every-marketer-needs-to-know-about-staying-visible-in-an-ai-era/</link>
		
		<dc:creator><![CDATA[David Urry]]></dc:creator>
		<pubDate>Fri, 19 Dec 2025 12:03:29 +0000</pubDate>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[Our Work]]></category>
		<category><![CDATA[Sustainable Visibility]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=3703</guid>

					<description><![CDATA[<p>Webinar Recording &#38; Insights In our recent Digital Doctors&#8217; webinar, Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era, we explored how search has evolved from a ranking-based system into an answer-led experience, and what that shift means for marketers responsible for visibility, performance and decision-making. This session [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/webinar-recording-insights-search-has-changed-what-every-marketer-needs-to-know-about-staying-visible-in-an-ai-era/">Webinar Recording &amp; Insights: Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
]]></description>
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<p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0" data-block-type="core">CHOOSE GREAT MARKETING</p>



<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">Webinar Recording &amp; Insights: <em>Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era</em><br></h1>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">Webinar Recording &amp; Insights</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">In our recent Digital Doctors&#8217; webinar, <em>Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era</em>, we explored how search has evolved from a ranking-based system into an answer-led experience, and what that shift means for marketers responsible for visibility, performance and decision-making.</p>



<p data-block-type="core">This session wasn’t designed to sell a solution or introduce another acronym. It was designed to provide a clear, practical explanation of how search visibility has evolved, how AI fits into that evolution, and what that means for marketers responsible for performance and decision-making.</p>



<p data-block-type="core">You can watch the full webinar recording below.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Watch the Webinar</strong></h3>



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</div></figure>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What’s Actually Changed</strong></h3>



<p data-block-type="core">Historically, search visibility was largely defined by rankings. If you appeared prominently on page one, you were visible and often trusted by default.</p>



<p data-block-type="core">Over time, search engines evolved into trust systems, prioritising quality, authority and usefulness. At the same time, the search experience itself became more answer-led, with summaries, snippets and rich features appearing before users clicked through to websites.</p>



<p data-block-type="core">Generative AI builds on this evolution.</p>



<p data-block-type="core">Rather than presenting options, AI systems interpret questions, summarise information, and deliver confident answers. These answers increasingly shape understanding and shortlisting <strong>before</strong> a website visit happens and sometimes instead of one.</p>



<p data-block-type="core">Visibility is no longer confined to results pages. It now exists wherever answers are created.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Why Rankings Alone No Longer Tell the Full Story</strong></h3>



<p data-block-type="core">Traditional SEO metrics remain important, but they no longer capture the full picture.</p>



<p data-block-type="core">AI-generated summaries, particularly inside Google, can absorb much of the user’s intent, reducing clicks even when rankings remain strong. At the same time, AI assistants outside Google are being used to explore options, compare providers and frame decisions earlier in the journey.</p>



<p data-block-type="core">This creates a disconnect that many teams are now experiencing:<br>Performance looks stable, but outcomes feel weaker.</p>



<p data-block-type="core">The issue isn’t necessarily SEO relevance of impact- it&#8217;s that influence is shifting upstream.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>The Risk of AI Invisibility</strong></h3>



<p data-block-type="core">One of the most important concepts discussed in the session is <strong>AI invisibility</strong>.</p>



<p data-block-type="core">AI invisibility occurs when brands are absent from AI-generated answers, meaning they aren’t mentioned, compared or framed when understanding is first formed.</p>



<p data-block-type="core">When that happens:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Decisions are shaped without your brand</li>



<li data-block-type="core">Competitors define the category narrative</li>



<li data-block-type="core">You enter the journey late, judged against expectations you didn’t set</li>
</ul>



<p data-block-type="core">This risk is difficult to detect using traditional reporting, because it happens outside rankings and traffic data. But its impact is real and growing.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What Still Matters</strong></h3>



<p data-block-type="core">None of this replaces SEO.</p>



<p data-block-type="core">Strong SEO foundations remain essential for eligibility: ensuring your content can be found, understood and included in the first place. Clear content, authority and consistency still underpin visibility, for both search engines and AI systems.</p>



<p data-block-type="core">What’s changed is how that visibility needs to be understood and measured.</p>



<p data-block-type="core">SEO determines whether you can be included.<br>AI determines how you’re interpreted once you are.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Making Visibility Measurable Again</strong></h3>



<p data-block-type="core">As visibility moves into AI-driven environments, marketers need new ways to understand:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Where they’re included and where they’re absent</li>



<li data-block-type="core">How they compare to competitors</li>



<li data-block-type="core">How their brand is being described</li>



<li data-block-type="core">Which sources influence AI confidence</li>
</ul>



<p data-block-type="core">That’s why we introduced <strong>Prism by Fingo</strong>, a framework designed to surface these signals and connect them back to decisions teams can act on, alongside traditional SEO reporting.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Watch the Full Session</strong></h3>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">If you’re responsible for search visibility or digital performance and want a clear, non-technical view of how AI is reshaping discovery, the full webinar is available to <a href="https://youtu.be/nwQKdsVR8ZE?si=7j18NDUjS5Tw1WbG">watch on demand</a>.</p>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-a0b0235" data-v="4" data-block-id="a0b0235"><style>.stk-a0b0235 {padding-left:30px !important;margin-left:30px !important;}@media screen and (min-width: 768px){.stk-a0b0235 {flex:var(--stk-flex-grow, 1) 1 calc(30% - var(--stk-column-gap, 0px) * 1 / 2 ) !important;}}@media screen and (max-width: 767px){.stk-a0b0235 {padding-bottom:30px !important;padding-left:0px !important;margin-left:0px !important;}}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-a0b0235-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-a0b0235-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='David Urry avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-dave-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-dave-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">David Urry</div>

<div style="border-bottom-width:0px;border-bottom-style:none; padding-top:0;padding-bottom:0;" class="wp-block-post-author-biography" data-block-type="core">Head of Operations</div>


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<p data-block-type="core"><strong><span style="color: #26de82;" class="stk-highlight">4 minute read</span></strong></p>
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<div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-12092d1" id="recent-articles" data-block-id="12092d1"><h2 class="stk-block-heading__text">Recent articles:</h2></div>
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<p>The post <a href="https://www.fingo.co.uk/news-and-insights/webinar-recording-insights-search-has-changed-what-every-marketer-needs-to-know-about-staying-visible-in-an-ai-era/">Webinar Recording &amp; Insights: Search Has Changed: What Every Marketer Needs to Know About Staying Visible in an AI Era</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>Property Sector Marketing Insight: What the Autumn Budget Really Means for Your Audience, Your Funnel and Your Visibility</title>
		<link>https://www.fingo.co.uk/news-and-insights/property-sector-marketing-insight-what-the-autumn-budget-really-means-for-your-audience-your-funnel-and-your-visibility/</link>
		
		<dc:creator><![CDATA[Marissa Freeman]]></dc:creator>
		<pubDate>Fri, 12 Dec 2025 16:06:51 +0000</pubDate>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[News & Insights]]></category>
		<category><![CDATA[Our Work]]></category>
		<category><![CDATA[Performance Marketing]]></category>
		<category><![CDATA[Property Sector]]></category>
		<category><![CDATA[SEO]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=3660</guid>

					<description><![CDATA[<p>Property Sector Insights The Autumn Budget was announced last month, and today we are examining it through the lens of property sector marketing, as this announcement will influence how your buyers think, search, and decide over the next twelve months. This is not a tax breakdown. This is a view into how the Budget changes [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/property-sector-marketing-insight-what-the-autumn-budget-really-means-for-your-audience-your-funnel-and-your-visibility/">Property Sector Marketing Insight: What the Autumn Budget Really Means for Your Audience, Your Funnel and Your Visibility</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
]]></description>
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<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">Property Sector Marketing Insight: What the Autumn Budget Really Means for Your Audience, Your Funnel and Your Visibility</h1>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">Property Sector Insights</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">The Autumn Budget was announced last month, and today we are examining it through the lens of property sector marketing, as this announcement will influence how your buyers think, search, and decide over the next twelve months. This is not a tax breakdown. This is a view into how the Budget changes the psychology of the market, the behaviour you will soon see in your pipelines and what marketing teams should prepare for.</p>



<p data-block-type="core">Before we get into trends, here is the headline you cannot ignore. The Government has confirmed a new tax on homes valued above <a href="https://www.bbc.co.uk/news/articles/ce910z9jd3po">£2million</a>. It comes into effect in 2028 and is framed as a “super council tax surcharge” that will be added to the existing council tax and increase depending on the property&#8217;s value.&nbsp;</p>



<p data-block-type="core">The mid-market hoped for stamp duty relief. That did not happen. <a href="https://www.propertymark.co.uk/resource/autumn-budget-2025-headlines-for-the-property-sector.html?utm_source=chatgpt.com">PropertyMark </a>summarises that the Budget delivered no changes to support mobility or reduce transaction friction.&nbsp;</p>



<p data-block-type="core">To complete the picture, the Institute for Fiscal Studies notes that the overall Budget delivered more than £20 billion of tax rises across the economy, adding pressure to household budgets.</p>



<p data-block-type="core">So the question for marketing teams is simple.<br><strong>How will this shape buyer behaviour online and offline, and how should you adapt before everyone else does?</strong></p>



<p data-block-type="core">Let’s get into it.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What this Budget does to the luxury end of the market</strong></h3>



<p data-block-type="core">The surcharge on £2million+ homes does not remove demand at the top of the market, but it introduces hesitation and will slow decision-making cycles. Prime buyers who normally overlook incremental costs will pay attention to a new annual charge.&nbsp;</p>



<p data-block-type="core">There is also a timeline factor. Because the surcharge begins in 2028, some buyers may accelerate plans to complete sooner, while others may wait to see if a future government adjusts or scraps it. This creates staggered demand, not a clean rise or fall.</p>



<p data-block-type="core">Importantly, the impact is regional. London and the South East will feel the psychological effect most acutely because £2million valuations are more common. In regional cities, where this threshold is less relevant, the surcharge becomes symbolic rather than practical, but the signal of political direction still shapes sentiment.</p>



<p data-block-type="core">The knock-on effect is where it gets interesting. Buyers far below this price point interpret the market as shifting. When people sense change, they search more, compare more and trust less. That is where marketing teams need to act quickly.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Mid-market buyers were waiting for a stamp duty change. They now feel stuck</strong></h3>



<p data-block-type="core">Stamp duty remaining untouched means the barrier to entry stays high. First-time buyers, young families and relocation buyers feel squeezed. Many of them expected relief or support. When that does not arrive, frustration increases, and research deepens.</p>



<p data-block-type="core">In early signals across the market, we anticipate more volume around:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><em>What can I actually afford</em></li>



<li data-block-type="core"><em>Help to Buy alternatives</em></li>



<li data-block-type="core"><em>Mortgage support schemes</em></li>



<li data-block-type="core"><em>Most affordable London commuter towns</em></li>



<li data-block-type="core"><em>New build value</em></li>
</ul>



<p data-block-type="core">This is also where mortgage rate psychology comes in. The Budget does not change rates, but buyers mentally combine tax pressure with borrowing pressure. Rate expectations remain unstable, so affordability now feels like a moving target. People want housebuilder brands to help them make sense of both.</p>



<p data-block-type="core">The buyer who used to book a viewing after one strong page is now the buyer who reads five pages, three guides, two affordability articles and a trust score before submitting an enquiry.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Investors are thinking differently, too</strong></h3>



<p data-block-type="core">Investors and landlords were not directly targeted in this Budget, but the broader environment matters to them.</p>



<p data-block-type="core">You may see:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Domestic landlords stepping back due to the layering of tax pressure on top of existing regulations</li>



<li data-block-type="core">Overseas investors are paying closer attention to long-term political signals</li>



<li data-block-type="core">Greater appetite for developments with strong rental yields and stable long-term demand</li>



<li data-block-type="core">Increased scrutiny of service charges and running costs</li>
</ul>



<p data-block-type="core">Any content that strengthens your credentials with investors supports an audience that remains active, but more selective.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>From Political Signal to Practical Marketing Strategy: What We See Across Clients</strong></h3>



<p data-block-type="core">At Fingo, we work across the full property landscape, from affordable housing schemes to luxury estate agents and ultra-prime developments. That provides us with direct insight into how policy sentiment is channelled into channels, content, and visibility.</p>



<p data-block-type="core">Across accounts, three consistent needs are emerging:</p>



<p data-block-type="core"><strong>1. Protecting demand in cautious prime markets without overreacting.</strong></p>



<p data-block-type="core"><strong>2. Matching deeper research journeys with more connected, credible content ecosystems.</strong></p>



<p data-block-type="core"><strong>3. Protecting AI and search visibility before shortlists form.</strong></p>



<p data-block-type="core">Across our client work, we’re already seeing these priorities emerge in real campaigns, content programmes, and visibility monitoring.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Diversifying Paid Media to Protect Prime Demand</strong></h3>



<h4 class="wp-block-heading"><strong>Mid-Upper Market Estate Agency</strong></h4>



<p data-block-type="core">Our client sits between the middle and high end of the market, where buyers still have the appetite to move, but are taking longer to decide as tax signals and affordability pressure reshape confidence. In that environment, the role of paid media isn’t about chasing quick wins. It’s about staying credible and present through a longer, more layered research journey.</p>



<p data-block-type="core">In response, we’ve supported our client with a diversified paid approach across Google, Meta, YouTube and additional discovery platforms such as TikTok and Pinterest. Each channel plays a distinct role across the funnel: building early visibility and reassurance, sustaining consideration as buyers compare options, and capturing high-intent demand at the point of decision.</p>



<p data-block-type="core">This matters because prime journeys are no longer linear. Buyers move between inspiration, investigation and intent multiple times before committing. A broader channel mix ensures our client remains visible wherever serious research is taking place, not just when someone types a branded search.</p>



<p data-block-type="core">At the same time, there is a clear expectation that cost per acquisition will rise as reluctance grows and decision cycles stretch. That expectation is built into the planning and reporting process. A higher CPA is viewed as a rational outcome of a slower prime market, rather than a sign of a weak strategy.</p>



<p data-block-type="core">In practical terms, our work focuses on:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Keeping visibility strong at the <em>early</em> stages of discovery, so demand doesn’t quietly erode while confidence softens</li>



<li data-block-type="core">Ensuring high-intent demand is captured efficiently when buyers reach the point of action.</li>



<li data-block-type="core">Measuring performance in a way that separates normal seasonal variation from genuine policy-driven drag.</li>
</ul>



<p data-block-type="core">The point here isn’t that luxury demand disappears; it doesn’t. It’s that the path to conversion becomes longer and more cautious. Our client’s paid strategy is designed to protect demand end-to-end, maintain qualified enquiry flow, and reduce platform risk in a market where buyer psychology is shifting.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Expanding SEO &amp; Content to Match Deeper Research</strong></h3>



<h4 class="wp-block-heading"><strong>International Luxury Estate Agent</strong></h4>



<p data-block-type="core">Our client operates in a prime market where buyers and renters remain active, but are moving through decisions more slowly as policy and affordability signals reshape confidence. For international audiences in particular, the search journey is now broader and more forensic, combining lifestyle, location, long-term value and timing in one flow.</p>



<p data-block-type="core">On the paid side, we’re supporting our client across Google and Meta to keep them visible through longer consideration cycles and to capture high-intent demand efficiently when it surfaces. The key is sustained presence across the journey, because primary research rarely moves in a straight line right now.</p>



<p data-block-type="core">Where this Budget context has the biggest knock-on for our client is organic visibility. As decision-making stretches, buyers and renters spend more time in search, and they rely on richer, more authoritative content to validate shortlist choices. At the same time, our client is launching a new domain as part of a rebrand and overseas realignment, a transition that carries real visibility risk, because the existing domain will remain with partners and only limited authority can transfer.</p>



<p data-block-type="core">In a market that’s becoming more cautious, that kind of domain move can’t be treated as a simple design refresh. It needs to launch with <strong>search authority, structure and trust built in from day one</strong>, so our client doesn’t disappear from the longer research journeys that the Budget is reinforcing.</p>



<p data-block-type="core">Our work, therefore, focuses on:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Embedding SEO and AI-optimised (AIO) principles into the new site’s foundations</strong>, shaping information architecture and content structure around real prime demand, before the build goes live.</li>



<li data-block-type="core"><strong>Defining a clear keyword and intent strategy</strong> that covers commercial searches as well as the wider mid-funnel questions buyers and renters now explore more deeply.</li>



<li data-block-type="core"><strong>Building technical and international visibility standards into the launch</strong> (schema, hreflang, indexation rules, performance/CWV), so the new domain is interpretable and competitive in both search results and AI summaries.</li>



<li data-block-type="core"><strong>Protecting and rebuilding authority off-site in parallel</strong>, repointing legacy links where possible and strengthening the wider ecosystem of trust signals that search and AI systems use to rank and reference brands.</li>



<li data-block-type="core"><strong>Running pre- and post-launch audits and benchmarking</strong>, ensuring visibility, crawl health and rankings are stabilised quickly as the market remains selective.</li>
</ul>



<p data-block-type="core">The point of this example is that the Budget is lengthening prime research journeys. In that environment, a rebrand and domain launch has to be treated as a visibility strategy, not a visual one. Our client’s approach is built to protect their shortlist position in both London and Marbella while buyers and renters take more time to decide.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Protecting AI &amp; Search Visibility for Ultra-Prime Developments</strong></h3>



<h4 class="wp-block-heading"><strong>Luxury London Development</strong></h4>



<p data-block-type="core">Our client operates at the ultra-prime end of the market, where buyer journeys are shaped by multiple influences, including agents, advisors, portals, editorial coverage, and search. Traditional discovery hasn’t gone away. But the <em>environment around it</em> is changing fast.</p>



<p data-block-type="core">The rise of AI-driven answers is adding a new layer to early research. Tools like ChatGPT and Gemini are increasingly positioned alongside search and media, summarising markets, developments, and locations in ways that can influence perception before a buyer ever lands on a website or a listings page. Even when someone doesn’t actively “use AI to search”, AI-generated snapshots and summaries, such as Google AI Overviews, are becoming increasingly common and expected in the search journey.</p>



<p data-block-type="core">For our client, we use <strong><a href="https://www.fingo.co.uk/news-and-insights/prism-our-answer-to-the-ai-visibility-problem/">Prism</a></strong> to track how the development is being represented across AI answers and high-influence search journeys, and where that representation may diverge from the story the brand needs to convey.</p>



<p data-block-type="core">In practice, this means monitoring:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">where our client shows up in AI summaries and early discovery prompts</li>



<li data-block-type="core">how it is being described, and whether key narratives are coming through accurately</li>



<li data-block-type="core">which sources those answers are leaning on</li>



<li data-block-type="core">whether surfaced details (phasing, positioning, proof points) reflect the current reality</li>
</ul>



<p data-block-type="core">When Prism highlights gaps such as outdated references, incomplete narratives, or competitor-favoured answers driven by stronger source signals, we treat that as a visibility issue to tighten. The response is usually practical: strengthening the information environment that AI and search systems pull from through structured on-site updates, clearer third-party profiles, and supporting editorial or PR assets.</p>



<p data-block-type="core">As AI answers become more embedded in the research landscape, they’re another place where early perceptions can form. Prism helps us maintain that layer&#8217;s accuracy and alignment, so our client remains visible in the right context long before higher-intent activity begins.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What This Means for Property Brands Focused on Growth in 2026</strong></h3>



<p data-block-type="core">The Autumn Budget matters less for any single policy line and more for the market psychology it reinforces. It’s another signal in a run of signals that buyers, renters and investors are absorbing and it pushes behaviour further in the same direction: more caution, more comparison, and more demand for proof.</p>



<p data-block-type="core">Across luxury, mid-market and affordable schemes, three connected patterns are already emerging in response to that environment:</p>



<ol class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Demand is still there, but confidence is thinner.</strong><strong><br></strong>People haven’t stopped moving, investing or upgrading; they’re just taking longer to feel sure. That stretches pipelines and makes early reassurance a more significant part of performance than it has been in previous years.</li>



<li data-block-type="core"><strong>Research journeys are becoming more complex and less linear.</strong><strong><br></strong>With affordability and long-term value under a brighter spotlight, audiences are broadening the questions they ask and the sources they check. The brands that hold attention are the ones that show up consistently with a credible story at every stage — not just at the final click.</li>



<li data-block-type="core"><strong>Visibility is now multi-surface.</strong><strong><br></strong>Search and paid media remain central, but they are situated within a broader discovery ecosystem that is increasingly incorporating AI-generated summaries and answers. These don’t replace traditional routes, but they do shape early context and comparison in the background, which makes accuracy and presence there part of staying shortlisted.</li>
</ol>



<p data-block-type="core">Put simply, the Budget adds weight to a more deliberate market. A more deliberate market rewards brands that stay steady through hesitation, match the depth of buyer intent with the depth of their content and channel presence, and protect visibility wherever research is taking place.</p>



<p data-block-type="core">Our role is to track how these signals manifest in real behaviour, in search trends, platform performance, and emerging discovery surfaces and adjust activity for property clients accordingly.</p>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">If you’d like to understand how this market context is likely to impact your visibility and acquisition performance over the year ahead, we would be happy to help. Email us today at <a href="mailto:hello@fingo.co.uk">hello@fingo.co.uk</a>&nbsp;ted digital strategy.</p>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-5q8m1j3" data-v="4" data-block-id="5q8m1j3"><style>.stk-5q8m1j3 {padding-left:30px !important;margin-left:30px !important;}@media screen and (min-width: 768px){.stk-5q8m1j3 {flex:var(--stk-flex-grow, 1) 1 calc(30% - var(--stk-column-gap, 0px) * 1 / 2 ) !important;}}@media screen and (max-width: 767px){.stk-5q8m1j3 {padding-bottom:30px !important;padding-left:0px !important;margin-left:0px !important;}}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-5q8m1j3-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-5q8m1j3-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Marissa Freeman avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Marissa Freeman</div>

<div style="border-bottom-width:0px;border-bottom-style:none; padding-top:0;padding-bottom:0;" class="wp-block-post-author-biography" data-block-type="core">Head of Commercial Success</div>


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<figure class="wp-block-image size-full" data-block-type="core"><img decoding="async" width="32" height="39" src="https://www.fingo.co.uk/wp-content/uploads/2025/10/stopwatch.png" alt="" class="wp-image-3138"/></figure>



<p data-block-type="core"><strong><span style="color: #26de82;" class="stk-highlight">5 minute read</span></strong></p>
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<p data-block-type="core"></p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/property-sector-marketing-insight-what-the-autumn-budget-really-means-for-your-audience-your-funnel-and-your-visibility/">Property Sector Marketing Insight: What the Autumn Budget Really Means for Your Audience, Your Funnel and Your Visibility</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>Prism: Our Answer to the AI Visibility Problem</title>
		<link>https://www.fingo.co.uk/news-and-insights/prism-our-answer-to-the-ai-visibility-problem/</link>
		
		<dc:creator><![CDATA[Marissa Freeman]]></dc:creator>
		<pubDate>Wed, 15 Oct 2025 08:14:32 +0000</pubDate>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Our Work]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Sustainable Visibility]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=3050</guid>

					<description><![CDATA[<p>At Fingo, we’ve always helped brands succeed through digital innovation and anticipating the next wave of change. Today, that wave is AI-driven search, visibility, and discoverability. AI means that how people search has changed more dramatically than ever since the move to mobile. People no longer just “Google it.” They now turn to AI assistants [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/prism-our-answer-to-the-ai-visibility-problem/">Prism: Our Answer to the AI Visibility Problem</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
]]></description>
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<p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0" data-block-type="core">NEWS, DIGITAL STRATEGY, SEO, AI</p>



<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0"><em>Prism</em>: Our Answer to the AI Visibility Problem</h1>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-0526c75" data-v="4" data-block-id="0526c75"><style>.stk-0526c75-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-0526c75 {align-self:flex-end !important;border-style:solid !important;border-color:#a8a8a8 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:15px !important;}.stk-0526c75-inner-blocks{justify-content:flex-start !important;align-items:flex-end !important;flex-wrap:wrap !important;column-gap:20px !important;row-gap:10px !important;align-content:flex-end !important;}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-0526c75-container stk--no-background stk--no-padding"><div class="has-text-align-left stk--block-horizontal-flex stk--column-flex stk-block-content stk-inner-blocks stk-0526c75-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Marissa Freeman avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Marissa Freeman</div>

<div class="wp-block-post-author-biography" data-block-type="core">Head of Commercial Success</div></div></div></div>
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<p data-block-type="core">At Fingo, we’ve always helped brands succeed through digital innovation and anticipating the next wave of change. Today, that wave is <strong>AI-driven search, visibility, and discoverability.</strong></p>



<p data-block-type="core">AI means that how people search has changed more dramatically than ever since the move to mobile. People no longer just “Google it.” They now turn to AI assistants like ChatGPT, Gemini, Claude, and Perplexity for recommendations, insights, and answers.&nbsp;</p>



<p data-block-type="core">On top of that, Google’s AI experiences drive less traffic to websites, but that traffic is more informed and higher-intent. In fact, by 2027, 90% of adults are expected to use AI as their primary search tool. And these AI-driven visitors convert up to <strong>x4 times more </strong>than traditional search traffic; they arrive informed, confident, and ready to act.</p>



<p data-block-type="core">This shift has created a <strong>new visibility problem</strong>: if your brand isn’t being cited, referenced, or recommended in AI-generated results, it’s simply not being considered. Worse, your story could be rewritten without your knowledge as AI learns from everything on the wider web and can misconnect your brand, misrepresenting your tone and values.&nbsp;</p>



<p data-block-type="core">This is the <strong>AI visibility gap</strong>. And it’s exactly what <em>Prism</em> was built to solve.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Introducing </strong><strong><em>Prism</em></strong><strong> — Fingo’s AI Visibility Service</strong></h3>



<p data-block-type="core"><em>Prism</em> by Fingo is a cutting-edge, innovative Search &amp; Visibility solution, a strategic program designed to show you <strong>exactly how your brand appears across AI search</strong> and what to do about it.</p>



<p data-block-type="core">It unites <strong>SEO</strong>, <strong>AI Optimisation (AIO)</strong>, and <strong>Local (Brand Trust) </strong>into a single, strategic framework, revealing how search engines, AI assistants, and large language models currently see your brand.</p>



<p data-block-type="core">Through <em>Prism</em>, we:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Track your AI visibility:</strong> See when, where, and how your brand is being cited across ChatGPT, Gemini, Perplexity, Claude, and more.</li>



<li data-block-type="core"><strong>Analyse sentiment and accuracy:</strong> Understand how AI describes you through tone, reliability, and factual precision.</li>



<li data-block-type="core"><strong>Benchmark competitors:</strong> See who’s being mentioned and how they’re shaping your market narrative.</li>



<li data-block-type="core"><strong>Identify visibility gaps:</strong> Discover the prompts, topics, and questions where you’re absent and where your competitors are winning.</li>



<li data-block-type="core"><strong>Optimise your authority:</strong> Translate insight into strategy by refining PR, SEO, and content signals to make your brand learnable, citable, and trusted by AI.</li>



<li data-block-type="core"><strong>Monitor Shopping &amp; Local Visibility</strong>: Track product-level mentions and map-pack performance to stay visible in commercial and regional results.</li>
</ul>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Why </strong><strong><em>Prism</em></strong><strong> Matters</strong></h3>



<p data-block-type="core">AI is now deciding what brands the world sees.</p>



<p data-block-type="core">It’s defining <strong>authority</strong>, <strong>trust</strong>, and <strong>relevance</strong> faster than search rankings ever did. But most brands are still only playing by old SEO rules, chasing page-one positions while missing the AI layer that now drives discovery.</p>



<p data-block-type="core">Without visibility across AI, you face:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Lost authority</strong> — if AI isn’t citing you, you don’t exist in the new search economy.</li>



<li data-block-type="core"><strong>Distorted narratives</strong> — if AI doesn’t understand your brand, it could misrepresent your expertise or values.</li>



<li data-block-type="core"><strong>Reputation blind spots</strong> — misinformation can circulate before you even know it.</li>



<li data-block-type="core"><strong>Competitive silence</strong> — your rivals are already being mentioned where you&#8217;re not.</li>
</ul>



<p data-block-type="core"><em>Prism</em> solves this, giving you visibility, control, and direction in an AI-first world.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Built by Fingo. Designed for the Next Era of Search.</strong></h3>



<p data-block-type="core">At <strong>Fingo</strong>, we’ve always helped brands master discoverability. From technical SEO to digital strategy, we’ve helped clients become visible, trusted, and found.</p>



<p data-block-type="core"><strong><em>Prism</em></strong> is the next evolution of that mission, a visibility service built for the <strong>AI era</strong>, where authority isn’t just ranked, it’s referenced.</p>



<p data-block-type="core">Through <em>Prism</em>, we turn visibility data into a full strategic programme:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Audit &amp; Benchmark</strong> your AI and search visibility.</li>



<li data-block-type="core"><strong>Strategise &amp; Execute</strong> with SEO-integrated targeted optimisation and content expansion.</li>



<li data-block-type="core"><strong>Amplify &amp; Adapt</strong> through ongoing monitoring, reputation control, and brand amplification.</li>
</ul>



<p data-block-type="core">It’s a <strong>done-with-you intelligence service</strong>, powered by data, driven by experts, and focused on results.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>The First-Mover Advantage</strong></h3>



<p data-block-type="core">AI search is already reshaping how audiences discover, evaluate, and buy. Brands that act now will own the conversation; those that don’t will fade from it.</p>



<p data-block-type="core"><em>Prism</em> gives you that <strong>first-mover advantage</strong>:</p>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Stay visible as AI reshapes the search landscape.</li>



<li data-block-type="core">Stay accurate as models learn and evolve.</li>



<li data-block-type="core">Stay in control of your narrative, everywhere your brand appears.</li>
</ul>



<p data-block-type="core">Your ability to be visible to AI is existential.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>See What AI Sees. With </strong><strong><em>Prism</em></strong><strong>.</strong></h3>



<p data-block-type="core"><strong><em>Prism</em> by Fingo</strong> reveals where your brand stands in the AI ecosystem and helps you take control of how AI sees, cites, and sells your story. </p>



<p data-block-type="core">Because when visibility defines authority, <strong>you can’t afford to be invisible.</strong></p>



<p data-block-type="core">Discover how<em> Prism</em> measures your brand’s visibility across AI. Email us today at <span style="color: #26de82;" class="stk-highlight"><a href="mailto:hello@fingo.co.uk">hello@fingo.co.uk</a></span></p>
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<p>The post <a href="https://www.fingo.co.uk/news-and-insights/prism-our-answer-to-the-ai-visibility-problem/">Prism: Our Answer to the AI Visibility Problem</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<item>
		<title>How We Drive Measurable Results in the Asset Management &#038; Financial Sector</title>
		<link>https://www.fingo.co.uk/news-and-insights/how-we-drive-measurable-results-in-the-asset-management-financial-sector/</link>
		
		<dc:creator><![CDATA[Marissa Freeman]]></dc:creator>
		<pubDate>Thu, 30 Jan 2025 15:56:46 +0000</pubDate>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[Our Work]]></category>
		<category><![CDATA[Performance Websites]]></category>
		<category><![CDATA[Thought Leadership]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=1828</guid>

					<description><![CDATA[<p>For marketing leads in the financial services sector, you know marketing isn't just about generating clicks, it's about building trust. A single misstep in compliance can erode your credibility, and failing to engage your niche audience can leave your brand behind.</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/how-we-drive-measurable-results-in-the-asset-management-financial-sector/">How We Drive Measurable Results in the Asset Management &amp; Financial Sector</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">How We Drive Measurable Results in the Asset Management &amp; Financial Sector</h1>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-rd5fmty" data-v="4" data-block-id="rd5fmty"><style>.stk-rd5fmty-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-rd5fmty {align-self:flex-end !important;border-style:solid !important;border-color:#a8a8a8 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:15px !important;}.stk-rd5fmty-inner-blocks{justify-content:flex-start !important;align-items:flex-end !important;flex-wrap:wrap !important;column-gap:20px !important;row-gap:10px !important;align-content:flex-end !important;}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-rd5fmty-container stk--no-background stk--no-padding"><div class="has-text-align-left stk--block-horizontal-flex stk--column-flex stk-block-content stk-inner-blocks stk-rd5fmty-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Marissa Freeman avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Marissa Freeman</div>

<div class="wp-block-post-author-biography" data-block-type="core">Head of Commercial Success</div></div></div></div>
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<p class="has-lato-font-family" data-block-type="core">For marketing leads in the financial services sector, you know marketing isn&#8217;t just about generating clicks, it&#8217;s about building trust. A single misstep in compliance can erode your credibility, and failing to engage your niche audience can leave your brand behind. It&#8217;s a high-stakes game that demands precision, creativity, and results.<br><br>Our client, <a href="https://mitsuibussancommodities.com/"><u>Mitsui Bussan Commodities</u></a>, is a global leader in trading energy commodities. They chose to partner with us because their digital presence was not aligned with their market position and growth plans. The brand struggled with an outdated website with poor user experience, which could not overcome compliance hurdles. They needed a solution to elevate their brand and deliver tangible results in a complex, competitive landscape.</p>
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<li data-block-type="core"><strong>Navigate strict compliance regulations:</strong><br>Operating in EU and non-EU regions meant seamlessly juggling GDPR and other regulatory frameworks. Failure to comply could damage both reputation and operations.</li>



<li data-block-type="core"><strong>Engage a diverse, highly specific audience:</strong><br>Mitsui&#8217;s clients, spanning financial professionals and institutional investors, required precise, value-driven content tailored to their unique needs.</li>



<li data-block-type="core"><strong>Fix an outdated, clunky user experience:</strong><br>Their website no longer reflected the sophistication of their business. Key resources like daily financial reports were buried, and users exited before finding what they needed.</li>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">The Solution: A Tailored Digital Strategy</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">Here&#8217;s how Fingo helped Mitsui turn these challenges into opportunities driving measurable results. Our approach was simple. We addressed every challenge with precision and creativity. For Mitsui, we created a high-performing platform designed to deliver results.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>1. Compliance Without Compromise</strong></h3>



<p data-block-type="core">At the heart of the project was a solution that could meet strict regulatory requirements without disrupting the user experience. We built a site that dynamically adapts to user locations, ensuring GDPR compliance for EU visitors while providing tailored content for non-EU audiences.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>2. Personalised Content for Global Audiences</strong></h3>



<p data-block-type="core">Understanding Mitsui&#8217;s audience was key. We integrated a system that easily made daily financial reports, market insights, and other key content accessible. This wasn&#8217;t just about functionality, it was about creating an experience where users quickly found exactly what they needed.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>3. Elevating Visibility with SEO</strong></h3>



<p data-block-type="core">Finance audiences are notoriously hard to target, but our SEO strategy focuses on elevating rankings and visibility- which in turn supports brand awareness and trust By identifying and optimising for high-value keywords, we ensured Mitsui ranked where it mattered. Every aspect of the site, from metadata to site structure, was optimised to connect with their audience.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>4. A Modern, User-Centric Redesign</strong></h3>



<p data-block-type="core">We overhauled Mitsui&#8217;s site to reflect the sophistication of their brand. Clean navigation, intuitive layouts, and engaging calls-to-action turned the website into a powerful tool that worked as hard as their team.</p>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">The Results: Transforming Performance</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">The impact of our work wasn&#8217;t just visible, it was measurable.</p>
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<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>119% growth in new users year-on-year:</strong><br>The new platform expanded Mitsui&#8217;s reach, unlocking untapped audiences in key markets.</li>



<li data-block-type="core"><strong>24% higher engagement rates:</strong><br>Visitors spent more time on the site, interacting with key content and finding value in the experience.</li>



<li data-block-type="core"><strong>80% surge in clicks:</strong><br>With optimised pathways and targeted messaging, Mitsui&#8217;s content is connected with the right people at the right time.</li>
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<p class="has-lato-font-family" data-block-type="core">These results were proof of a digital strategy that delivered on every promise.</p>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">What This Means for You</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">Mitsui&#8217;s success highlights an important truth: your digital strategy in asset management and financial services is a critical tool for building trust, navigating compliance, and driving engagement.<br><br>At Fingo, we understand the stakes. We specialise in helping financial services brands tackle complex challenges with precision and creativity, crafting strategies that deliver measurable impact. Whether building a high-performing website or creating campaigns that connect, we&#8217;re here to help you stand out in a competitive market.<br><br>The finance industry doesn&#8217;t wait, and neither should your marketing. Let’s chat about how Fingo can help you transform your digital strategy and deliver results that make a difference.<br><br>Contact us today at <a href="mailto:marketing@fingo.co.uk"><strong><u>marketing@fingo.co.uk</u></strong></a><br></p>
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<p data-block-type="core"></p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/how-we-drive-measurable-results-in-the-asset-management-financial-sector/">How We Drive Measurable Results in the Asset Management &amp; Financial Sector</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>Marketing Challenges for Construction, Manufacturing and Engineering Firms</title>
		<link>https://www.fingo.co.uk/news-and-insights/marketing-challenges-for-construction-manufacturing-and-engineering-firms/</link>
		
		<dc:creator><![CDATA[Marissa Freeman]]></dc:creator>
		<pubDate>Mon, 27 Jan 2025 09:27:23 +0000</pubDate>
				<category><![CDATA[Digital]]></category>
		<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[Our Work]]></category>
		<category><![CDATA[Thought Leadership]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=1868</guid>

					<description><![CDATA[<p>With energy prices climbing, regulations tightening, and global expansion, construction across manufacturing and engineering - marketing budgets are feeling the pressure as a knock-on effect of profit margins narrowing and operation costs growing.</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/marketing-challenges-for-construction-manufacturing-and-engineering-firms/">Marketing Challenges for Construction, Manufacturing and Engineering Firms</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">Marketing Challenges for Construction, Manufacturing and Engineering Firms</h1>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-peditl0" data-v="4" data-block-id="peditl0"><style>.stk-peditl0-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-peditl0 {align-self:flex-end !important;border-style:solid !important;border-color:#a8a8a8 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:15px !important;}.stk-peditl0-inner-blocks{justify-content:flex-start !important;align-items:flex-end !important;flex-wrap:wrap !important;column-gap:20px !important;row-gap:10px !important;align-content:flex-end !important;}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-peditl0-container stk--no-background stk--no-padding"><div class="has-text-align-left stk--block-horizontal-flex stk--column-flex stk-block-content stk-inner-blocks stk-peditl0-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Marissa Freeman avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Marissa Freeman</div>

<div class="wp-block-post-author-biography" data-block-type="core">Head of Commercial Success</div></div></div></div>
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<p class="has-lato-font-family" data-block-type="core">With energy prices climbing, regulations tightening, and global expansion, construction across manufacturing and engineering &#8211; marketing budgets are feeling the pressure as a knock-on effect of profit margins narrowing and operation costs growing. I meet many sales and marketing leads each week who tell me the stakes have never been higher. Their budgets are shrinking, their competition is intensifying, and innovation (especially around sustainability) isn&#8217;t just expected &#8211; it&#8217;s demanded.<br><br>I always tell them &#8211; this isn&#8217;t the time for vague strategies or vanity metrics. Digital marketing is the most accountable channel for delivering measurable ROI, helping firms navigate these pressures while seizing growth opportunities.</p>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">Marketing Budgets Must Work Smarter</h2>



<p class="has-lato-font-family" style="font-style:normal;font-weight:400" data-block-type="core">Despite many firms cutting back on marketing spending, we know that reduced budgets don’t mean reduced impact. Instead, it&#8217;s about doing more with less, using digital campaigns that deliver maximum ROI.<br><br>At Fingo, we help our clients maximise their budgets without compromising results. Our emphasis on Return On Investment helped us develop a laser-focus campaign for one of our clients in the luxury construction sector, who had experienced a catastrophic and overnight increase to his project&#8217;s operational costs. Our team delivered a strategic, data-driven Paid Search campaign that achieved a remarkable 7:1 ROAS, well above industry benchmarks. The team achieved this through strategic precision targeting and intelligent optimisation, so as you can see, it&#8217;s not about spending more; it&#8217;s about spending smarter.<br><br>Beyond the budget crunch, sustainability and energy efficiency are emerging as critical selling points for firms looking to differentiate themselves. Digital marketing can amplify these efforts through:<br><br><strong>SEO-driven brand content</strong> showcasing the business&#8217;s commitment to innovative green building practices and sustainable manufacturing solutions.<br><br><strong>Paid Search campaigns</strong> targeting decision-makers actively searching for energy-efficient suppliers or contractors.<br><br><strong>Case studies and thought leadership pieces</strong> that position firms as leaders in sustainability.<br>For those willing to invest in messaging that highlights their commitment to innovation, the payoff is survival and market leadership.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>Challenges and Competitive Edge</strong></h3>



<p data-block-type="core">Few industries feel the weight of regulatory changes as acutely as construction and manufacturing. But these shifts aren&#8217;t universally negative. For some, changing regulations have created new revenue streams. I’ve recently supported many clients enjoying increased demand for retrofitting projects to meet compliance standards. Some of the recent regulatory updates we have seen have particularly focused on:</p>
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<li data-block-type="core"><a href="https://www.gov.uk/government/publications/cladding-safety-scheme/cladding-safety-scheme-overview"><strong><u>Cladding Safety</u></strong></a>, ensuring buildings meet updated fire safety requirements.</li>



<li data-block-type="core"><a href="https://www.gov.uk/government/news/housing-company-fined-for-polluting-watercourse"><strong><u>Water Safety</u></strong></a>, enforcing better standards for safe usage and waste management.</li>



<li data-block-type="core"><a href="https://bradbury-group.com/blog/fire/what-is-the-fire-door-legislation-2024/#:~:text=In%202024%2C%20fire%20doors%20must,to%20240%20minutes%20(FD240)."><strong><u>Fire Safety</u></strong></a>, tightening measures to prevent and manage fire risks.</li>
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<p class="has-lato-font-family" data-block-type="core">The challenge, however, lies in standing out among a rising tide of competitors all targeting the same opportunities. The firms succeeding in this space are tailoring their messaging to position themselves as trusted experts who understand the regulations and their practical implications.<br><br>Digital marketing plays a key role here:</p>
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<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core"><strong>Precise messaging</strong>&nbsp;aligned with the latest regulations to demonstrate authority and expertise.</li>



<li data-block-type="core"><strong>Targeted campaigns</strong>&nbsp;that ensure your solutions reach the right stakeholders at the right time.</li>



<li data-block-type="core"><strong>Content strategies</strong>&nbsp;that go beyond compliance to communicate the tangible benefits of your approach.</li>
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<p class="has-lato-font-family" data-block-type="core">For another of our clients in the manufacturing industry, we developed a strategy that focused on aligning their digital marketing efforts with industry trends and compliance. Through targeted Paid Search campaigns and keyword-driven SEO content, we not only elevated their share of voice by 175% but also delivered conversion rates 182% higher than industry benchmarks. By positioning their brand as a trusted leader in craftsmanship and energy efficiency, we helped them capitalise on opportunities created by tightening regulations.</p>
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<h3 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0"><strong>Balancing Global Expansion with Brand Integrity</strong></h3>



<p data-block-type="core">In response to budget pressures, many manufacturing firms are testing overseas production. While this can lower operational costs, it also creates a branding challenge, especially for companies that have built their reputation on being &#8220;British-made.” Additionally, the transition period can require staggering upfront investment, which can temporarily reduce marketing budgets for smaller or medium-sized firms. Another trend I’m seeing is aggressive product expansion as firms look to drive additional revenue. While this strategy has clear benefits, it often comes with the added financial burden of a product launch. My clients need a partner agency that can pivot with these sudden new demands to help throw up good quality product launches with all the digital fanfare that comes with them- brand awareness campaigns, effective lead generation, and in many cases, new, impactful, cost-effective websites.</p>



<p data-block-type="core">Because Fingo is an integrated digital agency with teams of specialists across content writing, creative design, web dev, SEO and advertising- we’re uniquely positioned to take on these challenges.&nbsp; We’ve been able to develop brand positioning to help our clients communicate their heritage and commitment to quality while positioning their global expansion as a forward-thinking advantage. We can leverage data-driven insights and audience-first experience to help our clients expand whilst ensuring their values remain at the core of their story, no matter the market.&nbsp;</p>
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<h2 class="wp-block-heading" style="margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small);padding-top:0;padding-bottom:0">Let’s Overcome These Challenges Together</h2>



<p data-block-type="core">At Fingo, we have over two decades of experience supporting development, construction, manufacturing and engineering through solid marketing strategy and delivery. We know these industries are no strangers to pressure, but we can help transform these pressures into growth opportunities, enhancing brand positioning and long-term resilience.</p>



<p data-block-type="core">Let’s work together to create strategies that drive real growth. Contact us today at&nbsp;<a href="mailto:marketing@fingo.co.uk"><u>marketing@fingo.co.uk</u></a></p>
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<p data-block-type="core"></p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/marketing-challenges-for-construction-manufacturing-and-engineering-firms/">Marketing Challenges for Construction, Manufacturing and Engineering Firms</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>How we reached an audience of 32M monthly readers in 24 hours for FREE</title>
		<link>https://www.fingo.co.uk/news-and-insights/how-we-reached-an-audience-of-32m-monthly-readers-in-24-hours-for-free/</link>
		
		<dc:creator><![CDATA[Marissa Freeman]]></dc:creator>
		<pubDate>Wed, 08 Feb 2023 15:30:00 +0000</pubDate>
				<category><![CDATA[Our Work]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Sustainable Visibility]]></category>
		<category><![CDATA[Thought Leadership]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=2811</guid>

					<description><![CDATA[<p>The power of Fingo’s digital PR SEO services Recently, a client approached us about a situation in which they had found themselves. They were experiencing moderate levels of traffic, but found that one of their products wasn’t seeing as much interest as they had hoped. What made matters more complicated, is that they had a [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/how-we-reached-an-audience-of-32m-monthly-readers-in-24-hours-for-free/">How we reached an audience of 32M monthly readers in 24 hours for FREE</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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<p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0" data-block-type="core">DIGITAL, SEO</p>



<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">How We Reached an Audience of 32M Monthly Readers in 24 Hours for FREE</h1>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-8rdqc53" data-v="4" data-block-id="8rdqc53"><style>.stk-8rdqc53-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-8rdqc53 {align-self:flex-end !important;border-style:solid !important;border-color:#a8a8a8 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:15px !important;}.stk-8rdqc53-inner-blocks{justify-content:flex-start !important;align-items:flex-end !important;flex-wrap:wrap !important;column-gap:20px !important;row-gap:10px !important;align-content:flex-end !important;}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-8rdqc53-container stk--no-background stk--no-padding"><div class="has-text-align-left stk--block-horizontal-flex stk--column-flex stk-block-content stk-inner-blocks stk-8rdqc53-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Marissa Freeman avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-marissa-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Marissa Freeman</div>

<div class="wp-block-post-author-biography" data-block-type="core">Head of Commercial Success</div></div></div></div>
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<p data-block-type="core">The power of Fingo’s digital PR SEO services</p>



<p data-block-type="core">Recently, a client approached us about a situation in which they had found themselves. They were experiencing moderate levels of traffic, but found that one of their products wasn’t seeing as much interest as they had hoped. What made matters more complicated, is that they had a limited amount of time left to drum up interest before that product would expire.</p>



<p data-block-type="core">This wasn’t a unique problem, and we knew we could help. But we also knew we needed to implement a unique solution, a solution that&nbsp;<strong>ultimately would lead to their best performing period of the year.</strong></p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>So, How Did We Do It?</strong></h3>



<p data-block-type="core">Right off the bat we knew the standard SEO approaches weren’t going to cut it. Creating a page, optimising it, building links to it and seeing traffic roll in from ranking well wasn’t a luxury we had. Because of time, we needed something quick and effective.</p>



<p data-block-type="core">We needed to raise brand awareness, product awareness, traffic and conversions… yesterday.</p>



<p data-block-type="core">3 Kit Kats, 2 coffees and a brainstorming session later, we had our approach.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>The Plan</strong></h3>



<p data-block-type="core">Seeing as traditional SEO practices had to be benched, we decided to tap into audiences that had already been developed elsewhere. But, the question was.. Where would we find them?</p>



<p data-block-type="core">Online news publications with&nbsp;<strong>massive readership</strong>.</p>



<p data-block-type="core">Now we needed something that would engage journalists. With the use of Google Trends, we were able to access publicly available data that indicated that there was a dramatic surge in interest in the product keyword on Google recently. This piece of information was interesting, but not necessarily newsworthy alone. However, upon deeper research, we were able to establish that the spike was likely caused by fears that there would be no other products replacing the expiring one in any meaningful way. Good old-fashioned FOMO.</p>



<p data-block-type="core">With these two pieces of information in hand, we began developing a carefully crafted outreach email to be sent out to journalists.</p>



<p data-block-type="core">An hour later, the email was ready to be sent. Now it would just be a waiting game.</p>



<p data-block-type="core">Not for long though.</p>



<p data-block-type="core">Within 24 hours our insights were picked up by The Mirror, the largest online news publication in the UK with a monthly readership of 32,000,000 people.&nbsp;</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What Results Did it Bring?</strong></h3>



<ul class="wp-block-list" data-block-type="core">
<li data-block-type="core">Publication of the article &#8211; leading to the Company’s highest daily traffic volume per day of the year</li>



<li data-block-type="core">Increase in goal completions &amp; conversions post publication</li>



<li data-block-type="core">Page 1 for ‘product name’ in the news section, a page that they’d never gotten onto page 1 for in any capacity</li>



<li data-block-type="core">Top 10 ranking for ‘company name product’</li>
</ul>



<figure class="wp-block-image size-full" data-block-type="core"><img decoding="async" width="800" height="568" src="https://www.fingo.co.uk/wp-content/uploads/2023/02/the-mirror-part-3.jpg" alt="" class="wp-image-2866" srcset="https://www.fingo.co.uk/wp-content/uploads/2023/02/the-mirror-part-3.jpg 800w, https://www.fingo.co.uk/wp-content/uploads/2023/02/the-mirror-part-3-300x213.jpg 300w, https://www.fingo.co.uk/wp-content/uploads/2023/02/the-mirror-part-3-768x545.jpg 768w" sizes="(max-width: 800px) 100vw, 800px" /></figure>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Would You Like Fingo to Help You Achieve Similar Results?</strong></h3>



<p data-block-type="core">Fingo have been delivering excellent results for our clients for over 2 decades. Our performance-driven SEO team would love to find a bespoke approach to ensure your company website gets the visibility and conversions it deserves. Contact us today, so we can chat about your marketing goals by emailing us at&nbsp;<a href="mailto:marketing@fingo.co.uk" target="_blank" rel="noreferrer noopener">marketing@fingo.co.uk</a></p>
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<div style="height:90px" aria-hidden="true" class="wp-block-spacer" data-block-type="core"></div>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/how-we-reached-an-audience-of-32m-monthly-readers-in-24-hours-for-free/">How we reached an audience of 32M monthly readers in 24 hours for FREE</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>Fingo’s Latest ‘Challenge’</title>
		<link>https://www.fingo.co.uk/news-and-insights/fingos-latest-challenge/</link>
		
		<dc:creator><![CDATA[Peter Woollven]]></dc:creator>
		<pubDate>Fri, 23 Nov 2018 11:25:00 +0000</pubDate>
				<category><![CDATA[Our Work]]></category>
		<category><![CDATA[Performance Marketing]]></category>
		<category><![CDATA[Sustainable Visibility]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=2976</guid>

					<description><![CDATA[<p>Through a trusted and long standing partnership with Fingo, Challenge Fencing has continued to see growth of its online business. As Merchants of quality garden products, sheds, decking and gates their main priority has always been to provide their customers with a simpler experience with an extensive range of high quality products being available online. [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/fingos-latest-challenge/">Fingo’s Latest ‘Challenge’</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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<p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0" data-block-type="core">SUSTAINABLE VISIBILITY, PAID SEARCH, PAID SOCIAL</p>



<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">Fingo’s Latest ‘Challenge’</h1>
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<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Peter Woollven</div>

<div class="wp-block-post-author-biography" data-block-type="core">Managing Director</div></div></div></div>
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<p data-block-type="core">Through a trusted and long standing partnership with Fingo, Challenge Fencing has continued to see growth of its online business. As Merchants of quality garden products, sheds, decking and gates their main priority has always been to provide their customers with a simpler experience with an extensive range of high quality products being available online.</p>



<p data-block-type="core"></p>



<figure class="wp-block-image" data-block-type="core"><img decoding="async" src="https://oldsite.fingo.co.uk/images/uploads/blog/challenge.jpg" alt="Challenge Fencing"/></figure>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>The Brief</strong></h3>



<p data-block-type="core">With a wide range of products on offer, Challenge regularly have special deals on certain items and Fingo’s aim is to not only help sell these products but also increase key metrics for the Challenge website. Following the success of previous campaigns where Fingo were able to&nbsp;<strong>increase traffic by 46.6%</strong>&nbsp;and&nbsp;<strong>goal completions by 30%</strong>, we wanted to replicate the success on another of their high margin products: Chestnut Railway Sleepers. A versatile and popular product for Challenge, the Sleepers were a way to attract their less regular customers.</p>



<p data-block-type="core">The 7 week promotion offered a discount of 30% off of the RRP of £32.39 per unit and our objective was to sell in excess of 700 units during the campaign.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What We Did</strong></h3>



<p data-block-type="core">In terms of product promotion, we employed a mixture of Search and Display based campaigns which focussed on the promotion of the railway sleeper product as well as encouraged users to visit the Challenge Fencing website.</p>



<p data-block-type="core">Across both paid search and paid and organic social, we tested ads with variations of copy, adjusting what we felt could be improved.</p>



<p data-block-type="core">For organic social, our objective was to increase engagement; our efforts revolved around starting a conversation, encouraging users to share their own photos of their gardens, especially if they had purchased the railway sleepers.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Results</strong></h3>



<p data-block-type="core">The campaign was a success and the results from the modest budget fully supported our optimisations and strategy.&nbsp;<strong>Overall website traffic saw a 71% increase Year on Year, with ads delivering over 10,000 clicks as well as 75 order conversions.</strong></p>



<p data-block-type="core"><strong>The campaign generated an impressive 24% more unit sales than their target</strong>&nbsp;with the promotion delivering a return on investment including stock purchase of 2.2.</p>



<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow" data-block-type="core">
<p data-block-type="core"><em><span style="color: #26de82;" class="stk-highlight">‘We appointed Fingo in mid-2017 to manage our social media, SEO and paid search activity following a competitive four way pitch process. Since then, they have helped grow our business through a fantastic combination of technical skill and creative strategy that has given the business both the confidence and evidence to increase our marketing investment four fold. Team collaboration is evident at every meeting they genuinely enjoy delivering on a challenging brief. A highly recommended Premier Google Partner.’</span></em></p>



<p data-block-type="core"><span style="color: #26de82;" class="stk-highlight">&#8211; Fraser Ritchie, Marketing Manager</span></p>
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<p data-block-type="core">One of the core values held by Fingo is our efforts to nurture client relationships and turn them into long-lasting and prosperous partnerships. Challenge Fencing is no exception and we look forward to working with them throughout 2019.</p>



<p data-block-type="core">If you’re interested in how we can help you, get in touch via our&nbsp;<a href="https://oldsite.fingo.co.uk/contact">enquiry form</a>&nbsp;or give us a call on 01372 749 200.</p>
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<p>The post <a href="https://www.fingo.co.uk/news-and-insights/fingos-latest-challenge/">Fingo’s Latest ‘Challenge’</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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		<title>Helping transform online UK Pension advice</title>
		<link>https://www.fingo.co.uk/news-and-insights/helping-transform-online-uk-pension-advice/</link>
		
		<dc:creator><![CDATA[Simon Mellodew]]></dc:creator>
		<pubDate>Mon, 17 Sep 2018 13:45:00 +0000</pubDate>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[Our Work]]></category>
		<guid isPermaLink="false">https://www.fingo.co.uk/?p=2984</guid>

					<description><![CDATA[<p>The Pensions Advisory Service (TPAS) is an arms-length body of the Department for Work &#38; Pensions that provides free information and guidance to the public on pension matters. The service is delivered by pension specialists through online channels and telephony. With the huge increase in its customer volumes, the efficiency of the service became critical [&#8230;]</p>
<p>The post <a href="https://www.fingo.co.uk/news-and-insights/helping-transform-online-uk-pension-advice/">Helping transform online UK Pension advice</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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<p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0" data-block-type="core">OUR WORK, NEWS</p>



<h1 class="wp-block-heading has-xx-large-font-size" style="border-style:none;border-width:0px;margin-top:0;margin-bottom:0">Helping Transform Online UK Pension Advice</h1>
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<div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-hqife5f" data-v="4" data-block-id="hqife5f"><style>.stk-hqife5f-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-hqife5f {align-self:flex-end !important;border-style:solid !important;border-color:#a8a8a8 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:15px !important;}.stk-hqife5f-inner-blocks{justify-content:flex-start !important;align-items:flex-end !important;flex-wrap:wrap !important;column-gap:20px !important;row-gap:10px !important;align-content:flex-end !important;}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-hqife5f-container stk--no-background stk--no-padding"><div class="has-text-align-left stk--block-horizontal-flex stk--column-flex stk-block-content stk-inner-blocks stk-hqife5f-inner-blocks"><div class="wp-block-avatar" data-block-type="core"><img alt='Simon Mellodew avatar' src='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-simon-291-400-70x70.jpg' srcset='https://www.fingo.co.uk/wp-content/uploads/2025/06/cropped-simon-291-400-140x140.jpg 2x' class='avatar avatar-70 photo wp-block-avatar__image' height='70' width='70'  style="border-radius:100px;"/></div>

<div style="font-style:normal;font-weight:600;" class="wp-block-post-author-name" data-block-type="core">Simon Mellodew</div>

<div class="wp-block-post-author-biography" data-block-type="core">Executive Creative Director</div></div></div></div>
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<p data-block-type="core">The Pensions Advisory Service (TPAS) is an arms-length body of the Department for Work &amp; Pensions that provides free information and guidance to the public on pension matters. The service is delivered by pension specialists through online channels and telephony. With the huge increase in its customer volumes, the efficiency of the service became critical with a need to encourage customers to use the webchat and online enquiry form. It was identified that the existing webchat feature was not adding as much value to the online customer experience as anticipated.</p>



<p data-block-type="core"></p>



<figure class="wp-block-image" data-block-type="core"><a href="https://www.pensionsadvisoryservice.org.uk/" target="_blank" rel="noreferrer noopener"><img decoding="async" src="https://oldsite.fingo.co.uk/images/uploads/blog/tpas-article-image-new.jpg" alt=""/></a></figure>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Our Challenge</strong></h3>



<p data-block-type="core">Prior to our appointment TPAS noticed a rapid drop in traffic to their website. Our objective was to help increase and maintain organic and total traffic levels to the site and boost engagement. We were asked specifically to look into how the webchat feature could be improved.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>What We Did</strong></h3>



<p data-block-type="core">Our work began with a technical audit of the site which lead to us optimising title tags and Meta descriptions to ensure they are the correct length for the core keywords on their respective pages. Also addressed duplication issues, implemented redirects for pages which had a 404 error to preserve link authority and added 301 redirects telling search engines which version of a page to index.</p>



<p data-block-type="core">We ran a series of A/B tests on the webchat function on the homepage, designed to determine which changes encouraged the most visitor engagement. Tests included moving the webchat button from the header to float in the bottom right hand corner, experimenting with the colour of the button and creating a small chat window overlay rather than opening in a new browser tab. Based on our data we also introduced a flashing browser status message to inform the user that a webchat was in progress.</p>



<p data-block-type="core"></p>



<figure class="wp-block-image" data-block-type="core"><img decoding="async" src="https://oldsite.fingo.co.uk/images/uploads/blog/tpas-chat-website-new.jpg" alt=""/></figure>



<p data-block-type="core"></p>



<p data-block-type="core">Looking at the abandonment rate in the site analytics during times when the office was closed we added a ‘sorry we’re closed’ message on the webchat page before the user starts to fill out the form &#8211; this saves time for the user removing potential dissatisfaction. Additionally the ‘end chat’ button was removed as it was apparent that users were getting confused and clicking the button mid way through a chat, losing their chat history resulting in a lost client.</p>



<p data-block-type="core"></p>



<h3 class="wp-block-heading"><strong>Results</strong></h3>



<p data-block-type="core">Between April 2017 to April 2018, organic traffic increased by 18.46% and total traffic by 23.67%. Engagement with the new and improved webchat button saw an increase of 169% over the duration of two months. Some of the changes that were implemented included changing the colour of the button to blue as the orange blended in to the rest of the page. The webchat feature achieved maximum engagement when opened in a new browser window rather than on the same page. Analytics showed the user continued to browse the rest on the site after the chat.</p>



<p data-block-type="core"></p>



<figure class="wp-block-image" data-block-type="core"><img decoding="async" src="https://oldsite.fingo.co.uk/images/uploads/blog/tpas-article-image-stat-new.png" alt=""/></figure>



<p data-block-type="core"></p>



<p data-block-type="core">With our ongoing programme of conversion rate optimisation, we continue to make incremental changes to the TPAS website based on data analysis to help make improvements that lead to increased engagement and therefore funding.</p>



<h3 class="wp-block-heading"><strong>What the Client Said…</strong></h3>



<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow" data-block-type="core">
<p data-block-type="core"><em><span style="color: #26de82;" class="stk-highlight">“Many thanks to the sterling work that you have done and continue to do on our website. The upward trend is significant since January, rising 100,000 places in global rankings since the turn of the year and 55,000 in the last 3 months. This is a significant uplift in a short period. The trend is continuing when we compare are year on year performance. We are also grateful with the work that you have done on our web chat. Our abandonment rate is now negligible, which is just the way we want it”</span></em></p>



<p data-block-type="core"><span style="color: #26de82;" class="stk-highlight">&#8211; Michelle Cracknell, Chief Executive.</span></p>
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<p data-block-type="core"><strong>If you’d like to explore how we could transform the online customer experience on your website please get in touch for a free, no obligation audit.</strong></p>



<p data-block-type="core"><strong>Call us on 01372 749 200, e</strong><strong>mail us at&nbsp;<a href="mailto:hello@fingo.co.uk">hello@fingo.co.uk</a>, or use our&nbsp;<a href="https://oldsite.fingo.co.uk/contact">enquiry form</a>.</strong></p>
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<p>The post <a href="https://www.fingo.co.uk/news-and-insights/helping-transform-online-uk-pension-advice/">Helping transform online UK Pension advice</a> appeared first on <a href="https://www.fingo.co.uk">Fingo Marketing</a>.</p>
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