Client Services & Marketing Executive

About us

As experts in Web Performance, Customer Experience and Technical Development, our digital marketing services are centred around building online strategies that deliver results and improvements to our client’s bottom line.  We’re proud to be recognised as a people-based agency, and a leader in data-driven activities.  We have a wide range of clients, from start-ups to multinationals in a number of sectors as well as other agency partners that we work closely with. 

We are looking for a Client Services & Marketing Executive to join our Client Services team.  In this role you will perform various marketing and administrative dues that support our agency’s marketing, sales and client success strategies. 

The role

As Client Services & Marketing Executive, you will support the team in coordinating and implementing marketing plans and campaigns and in promoting brand awareness, supporting client retention and enabling client success. You will be responsible for coordinating tactical marketing activity, managing the content of the blog and landing pages and preparing marketing campaign reports. 

You will also be involved in the development of sales collateral and you will be expected to take responsibility for communication out to leads including monitoring the inbox to ensure that all prospects receive adequate communication. You will notify the sales team of new leads.

You will build strong relationships with internal teams and peers and you will take an active part in the pre-sales process so that you are able to deliver a first class client experience from initial onboarding through to successful delivery.

About you

The ideal candidate for this role will have some digital experience but most importantly you will be a strong team player who is energetic and enthusiastic.  You will need to be superbly organised and you will be able to work well under pressure and to deadlines.

You will need to have excellent verbal and written communications skills, including strong listening skills and you will be comforatable working with data, specifically Google Sheets/Excel, for reporting and monitoring.

You will be a quick learner who is determined to fully understand how each of our services work.

What we offer

Based in the heart of Epsom, Fingo is a diverse digital marketing agency focused on growth, so you’ll have the chance to work on major projects for a growing client base including property, travel, insurance and beyond.

We feel that it is important that everyone comes into our office some of the time as we all benefit from being together so our hybrid working model means that everyone is in the office for 1 or 2 days per week and they can then choose to work remotely for the rest of the time.  We all get together for our monthly Agency Day too – we’re a social bunch with a work-hard-play-hard mantra so that’s a great opportunity for us to all come together.

We offer a company pension, training and knowledge sharing opportunities along with regular social events. We also really care about everyone’s wellbeing so offer flexible working hours, one day’s paid volunteering, a cycle to work scheme and of course we have the obligatory agency foosball table for a bit of relaxation in the office.